![]() ![]() No one has forgotten the horror of the first call, but no one, especially Hill, has forgotten what matters most - doing what's right. It's so much sometimes that Crowther said it's easy to become numb to calls like the one Hill took on Feb. Responders like Hill confront tragedy every day. ![]() She doesn't just do what's policy, she does what is right," Crowther said. "Teresa is a class A employee who cares about serving community to the best of her ability. In Hill's nearly eight years at the call center and 15 working with the county, she's been known to always do more than what is expected. Along with a standing ovation and with tears in her eyes, Hill received the reward for doing something she didn't think twice about. Before she left, she gave the child her phone number if she ever just wanted to talk again.Ĭrowther told that story at the annual Tennessee Emergency Number Association conference this month, nominating Hill for the statewide Telecommunicator of the Year Award. She went to the funeral, she sat and talked with the child and she made a friend. So, Hill sent her finest officer (and the best K-9 counterpart) to meet and talk with the caller.Īfter Hill's shift ended, she went beyond protocol. Protocol and department policy insist that if a location can be determined for 911 hang-up calls, an officer must be dispatched. She had no parents any longer to turn to," Crowther said. "This child, aged 13, was confused, distraught, sad, angry and unsure about her future. View Jefferson County 911 Dispatch (location in Missouri, United States, revenue, industry and description. She told Hill that both of her parents had died and that she just "needed to talk."ĭuring the 22 minute call, Hill learned that the child was a sibling of the caller that reported the murder-suicide nine days earlier and that she was at her mother's funeral. The girl on the other line was upset, barely getting out her words and clearly crying. Hill was working, and called the number back, like most dispatchers do, to make sure everything was okay. 28, when someone called the center and hung up. No one forgot, but things settled down during the following days at the center. Heartwarming stories at your fingertips: How to best experience the Knox News app ![]() Justin Crowther, Hill's supervisor and the executive director of Jefferson County 911, said that day and that call would never be forgotten. Within the hour, everyone's worst fears were confirmed - a murder-suicide had just left five children, from ages 7-17, orphans. Moments later, the caller's seven-year-old brother was released from the home and into the arms of a deputy outside. The first responding unit was dispatched at 1:30, and by 1:34, the first deputy arrived on scene.Īt 1:36, her father said that he had shot his wife. Hill and her telecommunications team got to work immediately. She said she knew her father had weapons and that one of her younger brothers was supposed to be with her mother. She was concerned because a family member had told her that her father had made threats to kill her mother, and after many attempts, her mother was not answering her phone calls. ![]() Dispatchers answered calls about fire alarms and sent traffic stops throughout the day, but around 1:30 p.m., Hill got a call that changed everything.Ī teenager was on the other end of the line. 19, the Jefferson County 911 call center was relatively quiet - or at least as quiet as an emergency help line could be. Mick Fischer - Term Expires February 27.When Teresa Hill takes a call at work, she never knows who or what is waiting on the other line.With the input of partners identified in the EOP, the Public Safety Commission works to ensure that the County’s plan provides a sufficient level of planning coordination and logistical support necessary for response to both natural and human-caused disasters. This document outlines how the County and its partners will come together to manage any type of emergency situation that would otherwise overwhelm the ability of individual departments to provide for the public’s safety through the use of day-to-day resources. About the CommissionĪs established by the Home Rule Charter of Jefferson County (Article VI, Section 6.2), the Public Safety Commission works with the Jefferson County Office of Emergency Management to maintain the County’s All-Hazards Emergency Operations Plan ( EOP). To make Jefferson County more disaster-resilient through the coordination of all-hazards planning, exercise development and by promoting the adoption of best practices in all areas of its public safety system. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |